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RETURN POLICY Threads in current dye lot and in original condition with receipt may be returned for store credit within 30 days of purchase. Canvases, Books, Accessories, Special Orders, Custom Orders, and Sale Items are Final Sales. SHIPPING Our goal is to get your items to you as quickly as possible. All in-stock items will ship within 48 hours of your order (excluding holidays and weekends). If a product is out of stock we will inform you via email to let you know when it is expected. We ship via USPS Priority Mail. If an item arrives damaged please save all packaging and call us immediately at (470) 343-2105. CLASSES A non-refundable deposit is required to reserve a space in a class. The amount of the deposit is published in the class description on our website. Once paid, deposits cannot be refunded. If required for a class, any canvases not purchased from Labors of Love Needlepoint Shop within the past year are subject to a $50 surcharge. CANCELLATION POLICY Class Fees and Deposits are non-refundable and cannot be canceled. Think of purchasing a class the same as purchasing a ticket to a concert, sporting event or the theater. PRIVACY POLICY Labors of Love Needlepoint is committed to protecting your privacy. This Privacy Policy describes how we use and protect any information you provide to us. We reserve the right to change this policy by updating this page. Please check this page often to be aware of any modifications. What personal information do we collect? If you make a purchase from us (in-store or on-line) or sign up to attend a class we may ask for your name, phone number, and email address. We process all credit card transactions through World Pay Merchant Services and comply with their policies on PCI Compliance. How do we use your personal information? To provide or deliver products at your request. To respond to your comments and questions. To process of your requests and expedite scheduling a class or lesson, a service, or the procurement of a product. To communicate with you regarding requests, status of orders, reminders, changes, cancellations of classes you have expressed an interest in, and to send our monthly newsletter. With whom do we share your personal information? Labors of Love Needlepoint will not sell or distribute customer information to individuals or organizations to use in mailing lists, surveys or any other purpose. The forms we use for special services and classes may have your name, phone number and email address listed for reference and to identify your property in order to facilitate your request. These forms are sent to our sub-contractors and teachers who are required to abide by our Privacy Policy and not share, distribute or sell any portion of this information for any purpose. We do not control the privacy policies of third party sites to which our website provides links. If you click-through a link on our site and submit your information to another entity, you will be subject to their privacy policies. We assume no responsibility or liability for these third party privacy policies. What are my options to control the use of personal information? You may cancel your registration to and/or request the removal of your personal information from our database by sending a registered letter to the shop. We will confirm via registered mail, the receipt of the request and the removal of your information. Residual information may remain in our archives and records but this information will not be used for a commercial purpose. We reserve the right to maintain information on registered visitors who have violated any of our shop policies or who have had their access to the site or our shop blocked. Our Security Systems: Labors of Love Needlepoint utilizes a Firewall and a secure gateway for all credit card transactions. This information is transacted over a secure internet connection using the latest in SSL. We also perform monthly scans by TrustWave to uphold our PCI Compliance status.. Acceptance of Privacy Policy By using this site you agree that you understand and accept our Privacy Policy. If you do not understand and accept our Privacy Policy, do not use our site. Your use of any portion of our site will constitute full acceptance of our Privacy Policy. Please direct your questions and concerns to